Rates shown in $AUD per minute from local access numbers; Rates correct at 01/07/2016, subject to change without prior notice. All rates shown GST inclusive; *Calls to satellite mobiles are not permitted.

Calls originating from mobile phones may be charged by the mobile phone carrier. Calls are charged in one or five minute blocks depending on the card. Calls are permitted for follow on calls, wait until the dialled party hangs up and continue next call or press ** (star key twice) to return to the main menu and enter the number you wish to call.

Final call charges are rounded up to the nearest 5 cents. Toll Free access calls incur per minute surcharge; 1300 659 881 or 1300 783 510 @ 7 cents & 1800 285 310 or 1800 148 685 @ 15 cents.
Card Account expires 6 months after first use or last recharge.

Customer Support Centre call:
1800 284 510 or 1300 667 017.

Please let us know if you need help
Please let us know if you need assistance with understanding this process or making a complaint.

You may nominate an authorised representative or advocate to deal with us on your behalf but to protect your privacy, we will first need you to provide your permission to do so, either over the phone or in writing. Please note that if you're appointing an authorised representative, you are giving that person authority to contact Access Phonecards on your behalf and authorise Access Phonecards to discuss account related information such as billing, contract and technical issues and to make account changes except for account cancellation. In contrast, if you appoint an advocate, that person can only act on your behalf and have access to your information while you are also present to agree to such actions.

If you have a hearing or speech impairment, you can contact us by using the National Relay Service.

If you're from a non-English speaking background, you can contact us via a language interpreter service or nominate someone to deal with us on your behalf. Please note you may incur fees from any third party services you engage to assist you.

If you have other special needs or a disability, please let us know and we will do our best to assist where we can.

If you are suffering financial hardship, please see our Financial Hardship Policy to learn more about how we can assist you.

The Aussie Phonecard is a registered trademark & is owned and operated by Aggregato Australia Pty Ltd. ABN 35 167 184 376. P.O. Box 107 Chatswood NSW 2057.